How do I file a complaint in the marketplace?

⚠️ Requirements for Opening a Complaint Thread

🛒 You must have purchased the product through our forum.

🔍 You must be able to prove that the product does not work or that the seller did not follow their refund or installation policy.

🧾 What Should Be Included in a Complaint Thread?

✍️ A detailed explanation of the reason for your complaint.

📄 The sales thread of the product must exist on our forum.

👤 The forum username of the person you purchased the product from.

📸 Proof of your claim, such as videos, screenshots, or any other valid evidence.

⚖️ How Are Complaints Resolved?

⏳ If the reported seller does not respond within 2 days, their forum access will be permanently revoked, even if they are in the right.

🧩 Both sides will have their evidence reviewed by the forum administration, and a final decision will be made within 2 days.

🛡️ If the seller is found to be right, the complainant will receive 5 warning points for attempting to sabotage the seller.

Users who reach 10 warning points will be restricted from posting for 3 days.

💰 If the buyer (complainant) is found to be right, the seller will be asked to issue a refund or fix the issue.

If the seller fails to comply within 2 days, their forum access will be terminated.

📍 Where Should I Open a Complaint Thread?

👉 https://decodehub.org/forum/189-complaint-section/

⚠️ IMPORTANT NOTICE

🧠 Even though we do our best to help, not all losses can be recovered.
Before making any purchase, please research carefully and verify the seller’s credibility.